Shipping policy

SHIPPING POLICY

Dangl ships from our warehouse on the Sunshine Coast, Queensland.

PROCESSING TIME
Orders are packed and dispatched within 1 to 2 business days (Monday to Friday, excluding public holidays). Orders placed after 12pm on Friday, or on weekends, are dispatched the next business day.
Once your order ships, you'll receive an email with your tracking number.

AUSTRALIAN SHIPPING
Standard Shipping: $9.99
Standard Shipping on orders of $100 or more: FREE
Express Shipping: $14.99, delivered in 1 to 2 business days after dispatch

Standard delivery times depend on your location. Metro areas usually arrive faster than regional and remote areas. Delivery times are estimates provided by the carrier and are not guaranteed.

NEW ZEALAND SHIPPING
Standard NZ Delivery: $25.00, delivered in 5 to 8 business days after dispatch
Express NZ Shipping: $39.00, delivered in 3 to 5 business days after dispatch

New Zealand orders may be subject to import duties, taxes or fees charged by New Zealand customs. These charges are the responsibility of the customer and are not included in our prices or shipping costs.

OTHER COUNTRIES
We currently ship to Australia and New Zealand only.

DELIVERY ADDRESS
Please check your delivery address carefully at checkout. We aren't responsible for orders sent to an incorrect or incomplete address entered at checkout. If you spot a mistake, email us straight away and we'll do our best to update it before dispatch.
We can ship to PO Boxes and parcel lockers with Standard Shipping.

LOST, DELAYED OR DAMAGED PARCELS
If your tracking hasn't updated for 5 business days, or your parcel shows as delivered but you haven't received it, email us and we'll chase it up with the carrier.
If your order arrives damaged, email us within 7 days of delivery with photos of the item and packaging and we'll arrange a replacement or refund. See our Refund Policy for full details.

QUESTIONS
Email us at danglhammocks@gmail.com and a real person will get back to you.